Policies

STUDIO DETAILS, POLICIES, AND GUIDELINES

GROUP CLASSES - Participants must either take an intro class with our studio, a private session, or have previous pilates experience to participate. Message us with questions.

PARKING - Street parking is available on all directions surrounding the studio. In particular, parking is on Brockway and on Slade. After 4 pm and on weekends and holidays, parking is available in the BMO Harris Bank lot (immediately diagonal from the studio).

Building address is 21 N. Brockway, Suite 201, Palatine, IL 60067

GRIP SOCKS - Everyone is required to wear grip socks in our studio. We have a select few available to borrow and some to purchase.

AGES - Classes are designed for participants 14 years of age and older. However, we can accommodate younger students as requested. Pilates can be very advantageous for young athletes and we are happy to design classes to meet those needs. Please contact us directly.

SCHEDULE - Classes starts on time and last between 50 and 55 minutes. Please allow time to park, enter building, and get your grip socks on.

Our schedule is listed one month at a time to allow all clients an opportunity to book a class.

If you do not see a group class time that you would like, let us know. We regularly adjust the schedule and class times to meet clients’ needs.

SALES - All sales are final. All packages purchased are non-refundable.  All sessions must be used within 60 days of purchase, except special holiday packages, as stated at time of purchase. Unused sessions are non refundable and not transferable.

CANCELLATIONS & NO SHOWS - Cancellations must happen 12 hours or more before class start time. If you cancel within the allowed window, your account will receive a credit to rebook.  If you do not show up to a class you booked, you are not refunded.  This applies to small group equipment classes, privates, duets, and trios.

BOOKING - You may book a class up until 12 hours before the start time but cannot cancel if within the 24 hour cancellation window. Bookings with less than 12 hours notice, please message us via text at 224-201-7254.

If the class says “Not Available” it is because it is less than 12 hours before the start time of the class. There may be an open spot, message us and we will add you if possible.